Effective Date: 17th July 2025

Business Name: CT Hosting (a division of ClearTech Solutions Pty Ltd)
Website: https://cthosting.com.au

CT Hosting is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, and safeguard your data, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

CT Hosting may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Billing and postal address
• ABN or business details (for .com.au domain registrations)
• Payment details (handled securely via third-party gateways)
• IP address, browser/device data, and usage analytics
• Support history and service records
• Domain registration details and technical hosting metadata

2. How We Collect Your Information

We collect personal information when you:

• Sign up for web hosting or register a domain
• Create an account in our client billing portal
• Submit a support request or contact form
• Browse our website or use our services
• Subscribe to emails, updates, or newsletters

Data may also be collected through cookies, analytics tools, and third-party integrations used to support service delivery.

3. Why We Collect It

We collect and use your information to:

• Register and manage domain names
• Set up and maintain hosting services
• Provide technical support and respond to enquiries
• Issue invoices and process secure payments
• Notify you of service updates, billing issues, or security alerts
• Improve our services and optimise user experience
• Comply with domain registrar and legal obligations

We never sell your data. We only collect what’s needed to deliver and support your services.

4. Disclosure of Information

Your information may be shared with:

• Domain registrars (e.g. Synergy Wholesale) for domain registrations
• Payment processors
• External service providers who support hosting, email, or backup infrastructure
• Contractors and support staff who help us deliver services
• Government regulators or legal authorities, when required

Where possible, we ensure all partners comply with Australian privacy standards. Some data may be processed or stored overseas (e.g. through global infrastructure providers).

5. Data Security

We take reasonable precautions to protect your personal data from misuse, interference, or unauthorised access.

Measures include:

• Encrypted SSL connections
• Secure client area and password-protected portals
• Firewalls, antivirus, and monitoring tools
• Restricted access to personal data
• Regular software and server updates

Where data is no longer required, we securely erase or de-identify it in accordance with best practice and legal requirements.

6. Access and Correction

You may request access to the personal information we hold about you and request corrections where necessary.

To do so, contact us using the details below. We will verify your identity and respond within a reasonable timeframe.

7. Cookies and Analytics

CT Hosting uses cookies and website tracking tools (such as Google Analytics) to:

• Analyse visitor behaviour and improve site performance
• Maintain session states in secure portals
• Customise your user experience

You can manage cookie settings in your browser or device preferences. Disabling cookies may impact certain website functionality.

8. Third-Party Services and Links

Our site may include links to third-party services, payment platforms, or registrars. We are not responsible for their privacy practices. Please review their policies separately.

9. Policy Updates

This Privacy Policy may be updated occasionally. Any changes will be posted on this page with an updated “Effective Date”. Continued use of our services indicates acceptance of any revised terms.

10. Contact Us

If you have questions, concerns, or wish to make a complaint about how we’ve handled your data, please get in touch:

CT Hosting
A division of ClearTech Solutions Pty Ltd
Email: Contact Form
Phone: 1300 825 327
Website: https://cthosting.com.au

If we are unable to resolve your concern, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/